After the trouble I went through to get my fellow co-workers iPhones to sync with his Microsoft Exchange Server I thought I would share what worked out for me.
- Make sure “Active Sync” is running on your Exchange server.
We use a “managed Exchange” solution which means that we are renting the server from a third party. I had to log into the control panel for the service and “check box” active sync. - The iPhone might still display “Account Verification Failed”. You will then need to disable SSL for the mailbox connection in the iPhone before it will sync properly.
- The only problem is that the SSL “on/off” slider doesn’t appear when you first set up the account.
- Enter in the Username and Password (Domain I left blank) and wait for it to fail. Then a new ‘Server’ option will appear.
The server is the address where the phone should access your Exchange Server. For some people it is simply “mail.example.com”. Others use “owa.example.com”. Our 3rd party Exchange rental company used a long complicated domain name, something like this: EXVB0104-exch02.example.com. You can find this information in the MS Outlook running on a computer already using Exchange. - After entering in the Server info hit “Next” again and wait for it fail. Hit next ONE MORE TIME and it will give you a warning “Are you sure? You will not be able to send or receive email.” I clicked yes. After you do this the “Use SSL” option will appear. Click on it to turn it off. Afterward I was a syncing in style.
